Fanki Live Privacy Policy — Your data is safe with us

Some information is collected when you create an account and use Fanki Live's services. This falls into two categories — data you provide directly, and data collected automatically.

Information you provide directly:

• Full name, date of birth, and contact details (mobile number, email).
• Identity verification documents submitted at registration.
• Payment details — bKash, Nagad, or Rocket number.
• Information provided when contacting customer support.

Automatically Collected Information:

• IP address, browser type, and operating system.
• Time spent on each page of the platform.
• Device type and unique identifier number.
• Login time, logout time, and a summary of gaming activity.

Fanki Live uses the data it collects for specific, transparent purposes only. Here is how we use your information:

• Creating and managing your account.
• Ensuring age and identity verification.
• Processing deposits, withdrawals, and transactions.
• Providing customer service and technical support.
• Preventing fraud and unlawful activity.
• Monitoring user patterns to ensure responsible gaming.
• Improving the platform experience and developing new features.
• Sending promotional offers and bonus information (subject to your consent).

Fanki Live never sells your data to third parties for marketing purposes. You can opt out of promotional communications at any time.

Fanki Live uses cookies on its website and app. Cookies are small data files stored on your device that help improve your experience on the platform.

You can disable cookies at any time through your browser settings. However, disabling certain essential cookies may affect the functionality of some platform features.

One of the core principles of the Fanki Live Privacy Policy is that your data is never sold. However, data may be shared in the following limited circumstances:

• Payment Service Provider: Necessary information is shared with bKash, Nagad, or Rocket to process transactions.
• Identity Verification Service: During the KYC process, information is verified with approved identity verification agencies.
• Legal Obligations: Data may be disclosed in response to a court order or a lawful request from a government authority.
• Fraud Prevention: Data may be shared with law enforcement agencies to help prevent illegal activity.

Fanki Live uses a multi-layered security approach to keep your data protected. Each layer provides a distinct level of protection:

• 256-Bit SSL Encryption: All data transmissions are encrypted.
• Two-Factor Authentication (2FA): An additional security layer for your account.
• Firewall Protection: Prevents unauthorized access.
• Regular Security Audits: Regular audits conducted by third-party experts.
• Encrypted Database: Stored data is also kept in encrypted form.
• Restricted Access: Only authorized personnel have access to data.

If fanki live detects any data security issue or suspicious activity, it takes immediate action and notifies the affected users as needed.

Under the Fanki Live Privacy Policy, you have a number of rights over your own personal data:

• Right to Know: You can request to know what data we hold about you.
• Right to Rectification: You may request correction of any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Portability: You can receive a copy of your data in a readable format.
• Right to Object: You may object to certain types of data processing.
• Right to Withdraw Consent: You may opt out of marketing communications at any time.

Fanki Live is an 18+ platform, and we take the privacy of minors seriously. We do not knowingly collect personal data from anyone under the age of 18.

Age is verified at registration and no one under 18 is permitted to open an account. If you believe a minor's data has been collected by mistake, contact our support team immediately — the data will be deleted and the account will be closed right away.

Fanki Live retains your data only for as long as necessary. Retention periods vary depending on the type of data and the purpose it was collected for:

• Account Information: For as long as the account remains active.
• Transaction History: Up to 5 years, as required by legal obligations.
• Identity Verification Documents: Up to 3 years after account closure.
• Customer Support Contact: Up to 2 years after the last interaction.
• Cookie Data: Until each cookie's designated expiry.

Once your account is closed and the required legal retention period has passed, Fanki Live will securely delete your personal data.

The Fanki Live Privacy Policy may be updated from time to time — due to changes in technology, legal requirements, or service improvements. When changes are made:

• This page will be updated and the "Last Updated" date will be revised accordingly.
• A notice will be posted on the platform for significant changes.
• Continued use of the service after any changes constitutes acceptance of the updated policy.

We recommend checking this page regularly to stay up to date with the latest privacy policy.

If you have any questions, concerns, or complaints about the Privacy Policy, the Fanki Live support team is always ready to help. We offer 24/7 support in Bengali.

• Live Chat: Log in to the platform and reach us via live chat.
• Email: [email protected] — You will receive a response within 24 hours.